Asked Questions (FAQ)

Welcome to the GENTECH DATA INC Frequently Asked Questions hub. We believe that an informed customer is a confident customer. This resource has been meticulously crafted to provide you with immediate, detailed answers to the most common questions we receive about our products, services, and policies. We understand that purchasing furniture online is a significant decision, and we want to empower you with all the information you need to feel secure and excited about your purchase.

This FAQ is organized into logical sections to help you quickly find the information relevant to your query. We encourage you to browse through these questions and answers before contacting our customer service team, as you may find an instant solution here. However, if your specific question is not addressed, our dedicated support team is always ready to assist you at info@gentechinc.shop.

Section 1: Products & Materials

Q1: What types of wood do you use in your furniture?
At GENTECH DATA INC, we are committed to quality and sustainability. We primarily use solid hardwoods known for their durability and beautiful natural grain, such as Oak, Walnut, Maple, and Ash. We also may use high-quality, durable engineered woods like plywood with hardwood veneers for certain components where stability is paramount. Each product description on our website, gentechinc.shop, specifies the primary wood types and materials used.

Q2: Why are there variations in the color and grain of the wood in the product photos and my received item?
This is a fundamental and beautiful characteristic of working with natural solid wood. No two pieces of wood are identical. Variations in grain pattern, color saturation, mineral streaks, and the presence of knots are not flaws; they are the unique fingerprints of the material. These inherent qualities ensure that your GENTECH DATA INC piece is truly one-of-a-kind. We celebrate this natural beauty and consider it a mark of authentic, high-quality craftsmanship.

Q3: Is your furniture finished or treated? What kind of finish do you use?
Yes, all our wood furniture is meticulously finished to protect it from moisture, stains, and daily wear while enhancing its natural beauty. We use non-toxic, protective sealants and oils that are safe for your home and family. Our finishes are typically matte or satin, which complement the minimalist aesthetic by allowing the wood’s texture to take center stage. Specific finish details are available in the product descriptions.

Q4: How durable is your furniture? Can it handle daily use?
Absolutely. Our furniture is designed not just for beauty but for life. We employ time-tested woodworking techniques such as mortise-and-tenon joinery, dovetail joints in drawers, and reinforced corner blocking to ensure structural integrity. The combination of solid hardwoods and durable finishes results in furniture that is built to withstand the rigors of daily life and last for generations.

Q5: Do your products require assembly?
Most of our products do require some level of assembly. This allows us to optimize packaging, reduce the risk of shipping damage, and offer our products at a more accessible price point. We provide clear, step-by-step illustrated assembly instructions with all necessary hardware included. The estimated assembly time and difficulty level are indicated on each product page.

Q6: Are your products safe for children and pets?
Yes. The safety of your family is a top priority. Our finishes are non-toxic and safe once cured. We design our furniture with stability in mind, and we recommend using provided anti-tip kits for taller items like bookshelves or storage units. As with any furniture, adult supervision is advised.

Section 2: Ordering & Payment

Q7: What payment methods do you accept?
We have partnered with Stripe, a globally recognized and PCI-compliant payment processor, to ensure your transaction is secure. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer fast and secure checkout via Apple Pay and Google Pay.

Q8: Is my payment information secure?
Absolutely. Security is our highest priority. We do not store your credit card details on our servers. All payment information is encrypted and processed directly by Stripe, which is certified to the highest level of PCI DSS compliance. Your financial data is never accessible to our team.

Q9: Can I modify or cancel my order after placing it?
We are often able to modify or cancel an order if it has not yet advanced to the “Processing” stage. Please contact us immediately at info@gentechinc.shop with your order number. Once an order has begun processing for shipment, we are unable to cancel or make changes, and our standard return policy will apply upon delivery.

Q10: Will I receive an order confirmation?
Yes, immediately after your order is successfully placed, you will receive an automated order confirmation email to the address you provided. This email contains your order number, a summary of your purchase, and the billing address. If you do not see this email within a few minutes, please check your spam or junk folder.

Q11: I have a tax-exempt certificate. How can I apply it to my order?
Please contact our customer service team at info@gentechinc.shop with a copy of your valid tax-exempt certificate and your order number before completing your purchase. We will adjust your order accordingly.

Section 3: Shipping & Delivery

Q12: Where do you ship?
We are proud to ship our products across the entire United States and to a wide range of international destinations. At checkout, you can enter your address to confirm serviceability and calculate shipping costs.

Q13: What are your shipping costs and delivery times?
Shipping costs and delivery times vary based on your location, the size and weight of the product, and the shipping method selected. These details are calculated in real-time at checkout. Generally, for continental U.S. orders, please expect standard shipping times of 5-10 business days from the date of shipment. International orders can take 10-21 business days, depending on the destination country and customs processing.

Q14: How will my order be shipped?
We partner with a network of reliable carriers, including FedEx, UPS, and specialized freight carriers for large items. The carrier and service level will be chosen to provide the best balance of cost, speed, and care for your specific items.

Q15: Will I receive a tracking number?
Yes. Once your order has been packaged and shipped from our warehouse, you will receive a shipping confirmation email that includes your tracking number(s) and a link to monitor your package’s progress.

Q16: What is White Glove Delivery, and is it available?
For large, heavy items like dining tables and certain storage units, we may offer or require White Glove delivery service. This service includes delivery to the room of your choice, unpacking, and basic assembly (placement only, not full construction), and removal of all packaging materials. Availability and cost for this service will be clearly displayed if it is an option for your order.

Q17: Do you ship to P.O. boxes or APO/FPO addresses?
We are unable to ship to P.O. boxes due to the size and nature of our products. We can ship to APO/FPO addresses, but please be aware that transit times are typically longer and are subject to military mail protocols.

Section 4: Returns, Refunds & Exchanges

Q18: What is your return policy?
We want you to be completely satisfied. Our detailed Refund and Return Policy is available on a dedicated page on our site, but here is a summary:

  • Change of Mind: You have 30 days from delivery to return new, unused, and unassembled items in their original packaging for a refund of the product cost. Return shipping is the customer’s responsibility.

  • Damaged/Defective Items: You must report any damage or defects within 7 days of delivery. We will cover all costs associated with the return and provide a replacement, repair, or full refund at your discretion.

Q19: How do I initiate a return?
You must first contact our customer service team at info@gentechinc.shop to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted. Our team will guide you through the process.

Q20: How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund. Please allow 5-10 business days for the refund to be posted to your original payment method. The speed at which it appears on your statement depends on your bank or card issuer’s policies.

Q21: Do you offer exchanges?
To get you your desired product as quickly as possible, our process is to handle a return and then have you place a new order. This prevents delays while waiting for the original item to be received and processed at our warehouse.

Section 5: Care & Maintenance

Q22: How should I care for my wood furniture?

  • Cleaning: Dust regularly with a soft, dry, or slightly damp cloth. Avoid harsh chemical cleaners or abrasive pads.

  • Protection: Use coasters, placemats, and trivets to protect surfaces from heat, moisture, and scratches.

  • Environment: Avoid placing furniture in direct sunlight or near heat sources like radiators, as this can cause the wood to fade or crack over time.

  • Humidity: Maintain a consistent indoor humidity level (around 40-45%) to prevent wood from expanding or contracting.

Q23: What if my furniture gets scratched or damaged?
Minor scratches can often be concealed with a matching wood marker or wax repair stick. For more significant damage, we offer touch-up kits for many of our products. Please contact us for guidance specific to your item.

Section 6: Technical & Account Support

Q24: I lost my assembly instructions. Can I get a new copy?
Yes, we have digital copies of all our assembly instructions. Please contact us at info@gentechinc.shop with your product name and order number, and we will email them to you promptly.

Q25: I am missing a part for assembly. What should I do?
We apologize for the inconvenience. Please contact our support team immediately at info@gentechinc.shop with your order number and a photo or description of the missing part. We will ship the missing component to you at no charge as quickly as possible.

Q26: How can I reset my website account password?
On the login page, click on “Forgot your password?” and enter the email address associated with your account. You will receive an email with a link to create a new password.

Q27: How can I contact customer service?
Our dedicated customer service team can be reached via:

  • Email: info@gentechinc.shop (Primary, for detailed inquiries)

  • Phone: +84 975 941 555 (For urgent matters, Mon-Fri, 9 AM – 6 PM EST)

  • Live Chat: Available on our website during extended business hours.

We are here to ensure your experience with GENTECH DATA INC is exceptional from start to finish.