Shipping Policy

At GENTECH DATA INC, we understand that the anticipation of receiving a new piece of furniture is a significant part of the customer experience. Our commitment to you begins the moment you place your order and continues until your carefully curated item is safely placed in your home. This Shipping Policy is designed to provide you with complete transparency and clarity regarding our delivery processes, timelines, and responsibilities. We have invested in a robust, data-driven logistics network to ensure that your journey from clicking “purchase” to unboxing your minimalist wood furniture is as seamless and reliable as the design of the products themselves.

Our partnership with a select network of premium carriers, including FedEx, UPS, and specialized freight handlers, allows us to offer reliable shipping across the United States and to numerous international destinations. Each GENTECH DATA INC product is packaged with meticulous care, using custom-designed, high-strength cardboard boxes, reinforced corners, and protective cushioning to withstand the rigors of transit. We treat your furniture with the same respect we would expect for our own. The following sections detail every aspect of our shipping procedure to set clear expectations and empower you with the knowledge needed to plan for your delivery.

I. Shipping Destinations & Service Areas

GENTECH DATA INC is a global brand dedicated to bringing minimalist design to homes worldwide.

  • Domestic Shipping: We provide shipping services to all 50 states of the United States, including Alaska and Hawaii, as well as to Puerto Rico and other U.S. territories. Shipping costs and times will vary for non-continental U.S. destinations.

  • International Shipping: We are proud to ship our products to a wide array of international customers. During the checkout process on gentechinc.shop, you can enter your destination country to confirm serviceability and view all associated costs. Please be aware that international shipments may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. GENTECH DATA INC has no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for information prior to placing an international order.

II. Order Processing & Handling Time

An essential phase occurs before your item ever leaves our warehouse: order processing.

  • What is Processing Time? This is the time between when you place your order and when it is packaged, labeled, and handed off to the shipping carrier. This includes payment verification, inventory allocation, and our rigorous quality control inspection.

  • Standard Processing Time: Our standard processing time for all in-stock items is 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays).

  • Factors That Can Extend Processing:

    • High Volume Periods: During major sales or holiday seasons (e.g., Black Friday, Christmas), processing times may extend to 3-5 business days. Notifications of such delays will be prominently displayed on our website.

    • Custom or Made-to-Order Items: Certain products may be made to order. These items will have a clearly stated lead time (e.g., “Ships in 4-6 weeks”) on their product page.

    • Out-of-Stock Items: In the rare event an item sells out, we will notify you immediately via email with an updated estimated shipping date. You will have the option to wait for a restock or cancel the item for a full refund.

III. Shipping Methods, Timelines, and Costs

We offer a range of shipping options to balance speed, cost, and service level to meet your needs.

A. Domestic U.S. Shipping (Continental 48 States)

  • Standard Shipping (Ground):

    • Timeline: 5-10 business days after shipment.

    • Carrier: FedEx Ground, UPS Ground, or similar.

    • Cost: Calculated at checkout based on the size, weight, and destination of your order. Often free or discounted on orders over a certain value (as promoted on our site).

  • Expedited Shipping (2-3 Day):

    • Timeline: 2-3 business days after shipment.

    • Carrier: FedEx 2Day, UPS 2nd Day Air.

    • Cost: A premium fee, calculated at checkout.

  • Premium Shipping (Next Day):

    • Timeline: 1 business day after shipment (must be placed before cutoff time).

    • Carrier: FedEx Next Day Air, UPS Next Day Air.

    • Cost: A significant premium fee, calculated at checkout.

B. Specialized Shipping (For Large/Freight Items)

Items such as dining tables, large storage units, and bed frames are classified as freight shipments due to their size and weight.

  • Threshold Delivery (Curbside):

    • Service: The item will be delivered to your front door or the curb at the end of your driveway. It is the customer’s responsibility to move the item inside and upstairs.

    • Timeline: 7-14 business days after shipment.

  • White Glove Delivery (In-Home):

    • Service: Available for select large items for an additional fee. This premium service includes delivery to the room of your choice, unpacking, placement, and removal of all packaging materials.

    • Timeline: 10-21 business days after shipment, as this service requires scheduling with a specialized team.

C. International Shipping

  • Process: International orders are shipped via carriers like FedEx International or UPS Worldwide.

  • Timeline: Delivery times vary widely by destination but generally range from 10 to 21 business days after shipment. This timeframe does not include potential delays in customs clearance.

  • Customs and Duties: As the importer of record, you are responsible for all import duties, taxes, and brokerage fees. The carrier may contact you directly for payment before releasing the shipment for delivery.

IV. The Delivery Process: What to Expect

A successful delivery is a partnership between us, the carrier, and you.

  1. Shipping Confirmation & Tracking: Once your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number(s) and a link to monitor your shipment’s progress.

  2. Pre-Delivery Inspection: We strongly recommend inspecting the exterior of the shipping box(es) for any obvious signs of damage (e.g., crushing, punctures, tears) before the delivery driver leaves.

  3. Signing for Delivery: For most shipments, a signature is required. If you will not be home, you can often pre-sign for the delivery through the carrier’s tracking portal or authorize the carrier to leave the package in a safe location. This is done at your own risk.

  4. Freight Item Delivery: For Threshold deliveries, ensure you have assistance available to move the heavy item indoors. For White Glove deliveries, you will be contacted to schedule a specific 4-hour delivery window.

V. Addressing Shipping Problems & Damaged Shipments

Despite our best efforts, issues can occur during transit. Your prompt action is crucial.

  • Package is Lost in Transit: If your tracking information has not updated for an extended period (e.g., over 5 business days) or the delivery date has passed without receipt, please contact us immediately at info@gentechinc.shop. We will initiate a trace with the carrier and resolve the situation for you.

  • Package is Delayed: Carriers occasionally experience delays due to weather, logistical backlogs, or other unforeseen circumstances. Please monitor your tracking for updates. If a significant delay occurs without explanation, contact us, and we will investigate on your behalf.

  • Damaged Shipment:

    • Visible Damage: If the shipping box is severely damaged, you have the right to refuse the delivery. The driver will note it as “refused due to damage,” and the package will be returned to us. Please notify us immediately, and we will ship a replacement at no cost.

    • Hidden Damage: If you discover damage to the product after accepting and unpacking the shipment, you must report it to us within 7 calendar days of delivery.

    • Documentation Required: For any damage claim, you must provide clear, high-resolution photographs of:

      • The damaged product.

      • The shipping box, showing any external damage.

      • The internal packaging materials.
        We will use this evidence to file a claim with the carrier and promptly send you a replacement or offer a full refund.

VI. Order Changes, Cancellations, and Address Corrections

  • Changing or Cancelling an Order: We can only modify or cancel an order if it has not yet progressed to the “Shipped” status. Contact us urgently at info@gentechinc.shop or by phone at +84 975 941 555 with your request.

  • Incorrect Shipping Address: It is critical that you enter your shipping address correctly at checkout. If you realize you have made an error, contact us immediately. If the order has not shipped, we can correct it. If it has already shipped, we will attempt to intercept the package with the carrier, but this is not always possible and may incur additional fees. We are not responsible for packages shipped to an incorrect address provided by the customer.

VII. Policy on Shipping Delays and Force Majeure

While we make every effort to meet the estimated delivery timelines, there are circumstances beyond our control. GENTECH DATA INC shall not be held liable for any delays in delivery resulting from events such as, but not limited to, acts of God, war, terrorism, civil unrest, labor disputes, severe weather conditions, carrier delays, pandemics, or supply chain disruptions (“Force Majeure Events”). In such cases, we will communicate proactively with affected customers and provide updated timelines as they become available.

Our Shipping Commitment to You

We view the delivery of your furniture not as the end of a transaction, but as the beginning of your experience with a GENTECH DATA INC piece in your home. Our entire logistics operation is designed to honor that moment. We are committed to transparency, communication, and resolution at every step of the shipping journey. If you have any questions not addressed in this policy, please do not hesitate to reach out to our customer service team.