Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information: This is information that can be used to identify you personally. We collect this information only when you voluntarily provide it to us, such as when you:

  • Place an order.

  • Create an account.

  • Subscribe to our newsletter.

  • Contact our customer service.

  • Participate in a survey or promotion.

This information may include:

  • Identifiers: Name, shipping address, billing address, email address, and phone number.

  • Commercial Information: Records of products purchased, order history, and customer service communications.

  • Payment Information: When you make a purchase, our payment processor, Stripe, collects your payment card details, billing address, and other financial information. We do not store sensitive payment card information on our servers. Please see Section 4 for more details.

  • Account Credentials: Username and password for your account on our Site.

B. Non-Personal Information: We automatically collect certain information about your device and your interaction with the Site through cookies, log files, web beacons, and other tracking technologies. This information does not reveal your specific identity but may include:

  • Device Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Usage Data: Information about how you interact with our Site, including the pages you view, the links you click, the products you search for, and the time and date of your visit.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, manage your orders, and provide you with invoices and/or order confirmations.

  • To Communicate With You: To respond to your inquiries, provide customer support, send you administrative information (such as updates to our policies), and inform you about important order-related updates (e.g., shipping confirmations).

  • For Marketing and Advertising: With your explicit consent where required by law, we use your contact information to send you marketing communications about our products, promotions, and news that we believe may be of interest to you. You can opt-out of these communications at any time.

  • To Improve Our Site and Services: We use non-personal information to analyze trends, administer the site, track users’ movements around the site, and to gather demographic information about our user base as a whole. This helps us improve the user experience and the quality of our products.

  • For Security and Fraud Prevention: To protect our Site, our business, and our customers from fraudulent transactions and other malicious activities.

3. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information based on the following legal grounds:

  • Performance of a Contract: The processing is necessary to fulfill the orders you place with us.

  • Legitimate Interests: The processing is necessary for our legitimate business interests, such as improving our services and marketing, provided that your interests and fundamental rights do not override those interests.

  • Consent: We rely on your consent to send you direct marketing communications. You have the right to withdraw your consent at any time.

  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your Personal Information to third parties without your consent, except in the following circumstances:

  • Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you, such as:

    • Payment Processors (Stripe): To securely process your payments.

    • Shipping Carriers (FedEx, UPS, etc.): To deliver your orders.

    • Analytics Providers (e.g., Google Analytics): To help us understand how our Site is used.

    • Marketing Platforms: To manage and send marketing emails.
      These providers are contractually obligated to keep your information confidential and are prohibited from using your personal data for any other purpose.

  • Legal Compliance and Safety: We may disclose your information where required by law, subpoena, or other legal process, or if we believe that such action is necessary to comply with the law, protect our rights, ensure the safety of our users or the public, or to prevent fraud or abuse.

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on our Site and store certain information.

  • What are Cookies? Cookies are small data files that are placed on your device when you visit a website.

  • How We Use Them: We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until you delete them) for the following purposes:

    • Essential Cookies: Necessary for the website to function and cannot be switched off.

    • Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance.

    • Functional Cookies: Enable enhanced functionality and personalization.

    • Targeting/Advertising Cookies: Used to build a profile of your interests and show you relevant ads on other sites.

  • Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

6. Data Security

We implement a variety of technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All transactions are processed through a gateway provider (Stripe) and are not stored or processed on our servers. Our Site is also protected by an SSL certificate, encrypting data during transmission.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal obligations, resolve disputes, and enforce our agreements. We will also retain Usage Data for internal analysis purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: The right to request copies of your personal data.

  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.

  • Restriction of Processing: The right to request that we restrict the processing of your personal data.

  • Objection to Processing: The right to object to our processing of your personal data.

  • Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States, please be aware that we process and store information in the United States. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Child without verification of parental consent, we take steps to remove that information from our servers.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us at:

Email: info@gentechinc.shop
Phone: +84 975 941 555
Mailing Address:
GENTECH DATA INC
8 The Green STE R
Dover, DE, 19901
United States